Muhammad Shuja is a seasoned AI and Cloud Specialist with 27 years in IT, including award-winning AI work since 2000. AI Expertise & Key Projects - Azure OpenAI Chatbots for banking, e-commerce, and digital security - Predictive analytics for customer churn using Azure ML - Voice Conversational AI in English/Malay/Mandarin for telecom - Document Intelligence for government clients - AI-based student analytics for universities - Chat with Database using OpenAI and MySQL Awards - Best Customer Centricity Award · Oracle Malaysia (2022)